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MEDICINE DELIVERY AND CANCELLATION POLICY- APOLLO PHARMACIES LIMITED

This Medicine Delivery and Cancellation Policy (the “Policy”) is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Policy is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 as amended from time to time.

We, at Apollo Pharmacies Limited (“APL”, “we,” “us”) provide services to all individuals accessing or using our licensed retail stores or APL platform (“APL Platform ”) for any reason (“you”, “yours”, “User”) subject to the notices, terms, and conditions set forth in these Policy read with terms and conditions, the Privacy Policy on the Platform. The APL Platform is owned and operated by APL, a company duly incorporated under the provisions of the Companies Act, 2013. The APL Platform is a platform that facilitates online purchases by customers of pharmaceutical products like prescription drugs, medical devices, over-the-counter medicines, etc. sold by APL through its licensed premises.

1- IMPORTANT INSTRUCTIONS:

  1. a. Valid prescription from a Doctor is mandatory for all medicine orders
  2. b. You are required to send a scan copy of valid prescription from an authorized Doctor which is mandatory
  3. c. Kindly display the original prescription at the time of delivery or picking up of medicines
  4. d. We will not be able to process the orders without a valid prescription

2- OUR STANDARD DELIVERY TIME

a. APL endeavours to carry out deliveries during and within such time period as communicated on our APL Platform and various communication channels. Our services are offered on a best-effort basis, and as such we do not provide any guarantee of the exact delivery time, which despite all our efforts, may vary from order to order, due to certain factors including but not limited to operational disruptions owing to shortage of products and manpower, strikes, lockouts, official control measures, inevitable delays by our suppliers, rider unavailability, public holidays, product unavailability/shortage, date of delivery, time of delivery, area of delivery, distance from the hub, customer demand, traffic, sudden breakdown of delivery vehicle, weather conditions, force majeure events specified in Terms & Conditions of APL and/or any other unforeseen reasons beyond our control; and

b. APL does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed and there could be delays for reasons including but not limited to as set out in above clause 2.a.

3- INTERNATIONAL DELIVER

International delivery is not available currently. You can order items from anywhere in the world, but the shipping address has to be in India.

4- CANCELLATION BY APL

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed back in your account.

5- CANCELLATIONS BY THE USER

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The User agrees not to dispute the decision made by APL and accept APL’s decision regarding the cancellation.